Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward return process.

**Free Returns**
We are pleased to offer free returns on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Return Window**
You may return most unused and unopened items within 30 days of the delivery date. Items must be in their original condition and packaging to qualify for a full refund.

**How to Initiate a Return**
To start a return, please contact our customer service team via email or phone. Our team will provide you with a return authorization and detailed instructions.

**Refund Process**
Once your return is received and inspected, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

**Exclusions**
Certain items, such as personalized or custom-made products, final sale items, and items damaged due to improper use, are not eligible for return. Please contact us if you have any questions about the eligibility of your item.

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out:

**Company Address:**
No. 258, Huaihai Road Middle, Xuhui District, Shanghai

**Email:**
bass@chromeheartsjewelry.net

**Phone:**
+86 19803994127

We are here to help and look forward to resolving any issues you may have.